Frequently Asked Questions

 

These are the questions we get asked the most
If you have a question that is not listed here, please give us a call at 602-971-1381 or send us an E-mail

 

Our tours depart from select centrally located hotels and resorts in Phoenix & Scottsdale Arizona. Since there are over 100 hotels we can pick up from, it's impossible for us to list each one. We can make arrangements for people not staying in a hotel or resort. For those staying in the far east or south areas, you can meet us for your tours at a central location in Phoenix, Arizona. Those on the far west side can meet us at one of the hotels on I-17.

We have a pick up area and there are over a hundred hotels we can pick up from so we don't have a list.

Our driver/guides are the heart of our company. They love sharing Arizona with it's many visitors and it shows. Each guide is highly trained and exceptionally knowledgeable about our great state, with customer satisfaction and safety their number one concern. If we can not accommodate your desired tour and schedule of availability we will do our best to help you find another company to meet your specific needs.

We use newer model, deluxe, stretch, 15-passenger vans, with no more than 12 passengers taken on any tour. All vans have comfortable captain chair seating, large windows and a speaker system so you can better hear your guide. Of course, they are heated and have air conditioning. For custom tours with more than 12 passengers, we will use coaches. We can accommodate groups of any size. for small groups we have a Town & Country Mini Van.

When you book your tour, we will give you a one hour window during which we will pick you up. The afternoon/evening before your tour we will call or email you with an exact pick up time, giving you an approximate 10-15 minute window of time in which we will meet you in the lobby of your departure point.

Yes, you will need to make a reservation with us before the tour date. You can call (602-971-1381), E-mail, or use our online reservation page. We will need to know where you will be staying, the number of people joining the tour, and your full name. When we confirm the tour with you, we will ask for a credit card guarantee.

Dress comfortably. We don't do any difficult walking, but comfortable shoes are always good. From November through March, you will need a warm jacket for the Grand Canyon Tour and a light one for September, October, April and May. A light jacket or warm sweater will be needed for the Sedona Tour from October through April.

Yes, you can. Simply go to our Reservations page and fill in the form. We will send you a return E-mail regarding your reservation request. If you have not heard from us within 48 hours, please call us on our toll free number, 800-513-1381.

All of our tour are fully guided tours with one of our professional and knowledgeable guides. Tour prices include any local taxes, admissions, as well as complimentary bottled water. Any meals, tour guide gratuities and any additional purchases are additional.

We stop at reasonably priced restaurants that are nice. However, meals are not included in our pricing. The Grand Canyon Tour stops for lunch and dinner. All other tours stop for lunch except the City Tour. Complimentary water is available on all of our tours.

Starting October 1, 2019 tour group entry fees per person are increasing. Therefore, that is the amount we will need to increase our tour by.

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Contact Us:

Vaughan's Southwest Tours

 

PO Box 31250
Phoenix, AZ 85046

Local: +1-602-971-1381

Toll free: +1-800-513-1381

Info@SouthwestTours.com

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